Privacy policy

Privacy Policy

Last updated: 6/23/26

Valendrua ("we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, and the rights you have over it when you visit our website or place an order.

Information we collect

Information you provide. When you place an order, create an account, or contact us, we collect information such as your name, billing and shipping address, email address, phone number, and payment information.

Information collected automatically. When you visit our site, we automatically collect certain information about your device and browsing activity, including your IP address, browser type, pages viewed, and the dates and times of your visits. We collect this through cookies and similar technologies.

How we use your information

We use the information we collect to:

Process and fulfill your orders, including arranging shipping and delivery
Communicate with you about your order, account, or inquiries
Send marketing or promotional messages where you have agreed to receive them
Improve and maintain our site, products, and customer experience
Detect, prevent, and address fraud or security issues
Comply with our legal and tax obligations

How we share your information

We do not sell your personal information for money. We share it only as needed to operate our business, including with:

Payment processors, to securely handle your payment
Fulfillment and supply partners, to package and ship your order — some of which are located outside the United States, meaning your order information (such as name and shipping address) may be transferred internationally to fulfill your purchase
Service providers such as our website platform, email, and analytics tools
Advertising and analytics partners, who may receive certain browsing information through cookies and tracking technologies
Authorities or other parties, where required by law or to protect our rights

Cookies and tracking

We use cookies and similar technologies to operate our site, remember your preferences, analyze traffic, and support advertising. You can control cookies through your browser settings, though disabling some may affect how the site functions. Where required, we will request your consent for non-essential cookies.

Data retention

We retain your personal information for as long as needed to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements, after which it is deleted or anonymized.

Security

We use reasonable administrative and technical measures to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us at [SUPPORT EMAIL].

Your California privacy rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the following rights:

Right to know what personal information we collect, use, and disclose
Right to delete the personal information we have collected from you, subject to certain exceptions
Right to correct inaccurate personal information
Right to opt out of the "sale" or "sharing" of your personal information, including the use of your information for cross-context behavioral advertising
Right to limit the use of any sensitive personal information
Right to non-discrimination for exercising any of these rights

To exercise any of these rights, contact us at [SUPPORT EMAIL]. We will verify your request and respond within the timeframes required by law. You may also designate an authorized agent to make a request on your behalf.

Do Not Sell or Share My Personal Information. While we do not sell your information for money, our use of certain advertising cookies may be considered "sharing" under California law. To opt out, [adjust your cookie preferences on our site / email us at info@valendrua.

Children's privacy

Our site is not intended for children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

International visitors

Our site is operated from the United States, and some of our partners are located in other countries. By using our site or placing an order, you understand that your information may be transferred to and processed in countries that may have different data protection laws than your own.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page with its effective date. We encourage you to review it periodically.